Order & Refunds

Order Policy:

Thank you for choosing to shop with Perfomy.com. We strive to provide you with a seamless and enjoyable online shopping experience. Please take a moment to review our order policy before placing your order.

Placing an Order:

  1. Order Confirmation: Once you place an order on our website, you will receive an email confirmation with details of your order. Please review this confirmation carefully to ensure all information is accurate.
  2. Payment: We accept various payment methods, including credit/debit cards. Your payment information is securely processed, and your financial data is protected.
  3. Order Changes: If you need to make any changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.
  4. Order Cancellation: To cancel an order, please reach out to us within 12 hours of placing it. After this period, your order may have already been shipped, and cancellation may not be possible.

Shipping and Delivery:

  1. Shipping Times: We aim to ship your order as quickly as possible. Shipping times may vary depending on your location and product availability. You will receive a tracking number once your order is shipped so you can monitor its progress.
  2. Shipping Fees: Shipping fees are calculated based on your location and the weight of the items in your order. You will see the shipping cost during the checkout process.
  3. Lost or Delayed Shipments: While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order is significantly delayed or lost, please contact us, and we will investigate and resolve the issue promptly.

Return Policy:

At Perfomy.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review our return policy below.

Returns and Exchanges:

  1. Eligibility: You may return or exchange most items within 7 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
  2. Return Process: To initiate a return or exchange, please contact our customer support team to request a return authorization. We will provide you with instructions on how to return the item.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item received was damaged or defective. We recommend using a trackable shipping method for returns to ensure safe delivery.
  4. Refunds: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement with free shipping cost.